We want you to be happy with the items you purchase from VerbatimART. You have 28 days from receipt of your goods to notify us if you wish to cancel or exchange any item. We are unable to accept refunds on personalised items that are specially made to order with your choice of text, image, message or any other personalised aspect unless faulty.

Please double check whether an item is refundable or non-refundable before purchasing to avoid disappointment.

Please notify us by email or through eBay message if you wish to cancel or exchange an item outlining your reason. We recommend that you return the goods in appropriate packaging using a "signed for" delivery method and obtain a proof of postage service. Do not destroy or dispose of any product even if it is faulty. A refund will be processed direct to your method of payment within 30 days of receipt of the faulty item.

If you wish to cancel an order after we have sent through a proof of your order then a £5 cancellation fee will be deducted from your refund.